What does it take to be a data-driven city government? Over the past year, for the City of Syracuse, it has meant a multi-pronged approach. Among our more visible projects is a partnership with Esri we expanded our snowplow map into a winter weather operations tool, tracking the updated sensors in our snow-plowing operations, which received over 10 thousand visits in the first storm of the last season alone and was recognized with an award for Special Achievement in GIS. We have also taken a performance-based approach to implementing the American Rescue Plan injection of $123 million dollars, with a public-facing dashboard that provides updated insights into how well we are spending federal spending dollars, and has been recognized as a national case study. And working side-by-side with our department of public works, we’ve piloted the inclusion of equity metrics in our road reconstruction investments.
Summer Intern Cohort Reflection
Over the summer our office was fortunate to have hosted a cohort of very bright and driven interns, you’ve met them in a few of our previous blog posts you can read HERE. During our time together we had the pleasure and privilege to get to know these wonderful young women and work alongside them on a number of different projects and programs where their fresh perspectives and ideas proved to be invaluable to us. Before they left us to get back to their studies at Harvard and Syracuse University we asked them to summarize the work they completed with us over the 8-week internship and to highlight some of their favorite projects. Please read on to see how their summer went and all the great work that they helped us to accomplish!
The Art & Importance of a Gemba Walk
“Our work changed a lot during the pandemic.” We’ve heard this phrase quite a bit over the last couple of years as we (the global “We”) have adjusted – and readjusted several times over – to a world in which face-to-face interaction – a fundamental piece of what makes us human, was no longer safe. Now, just over two years since we went from in-person meetings, coffee chats, and sticky note-on-the-wall workshops to shared WebEx screens and 9x9 little square faces on our laptops, we’re slowly starting to venture back into the formerly comforting but now unknown territory of in-person interaction. For local government innovators, this transition “back” – even in small increments, is a welcome (understatement) change.
Meet Summer Fellow, Laveena Lee
Laveena is a rising junior at Syracuse University, majoring in Policy Studies with a double minor in Italian and Information Management and Technologies. She is originally from Brooklyn, New York City, and her family now currently resides in Putnam County, New York. As a first-generation Chinese-American, Laveena was raised by her Taishanese (Hoisanwa) speaking grandparents and did not learn English until she began school. She has always had a passion for learning which made it hard for Laveena to decide on a focus for her college studies but knew that she wanted something involved with cultural studies integrated with the emerging workforce industries of the 21st century. Thus, she chose Syracuse University for its broad range of majors and minors and matriculated as an undeclared undergraduate student. In the second semester of her freshman year, she was introduced to Syracuse University’s Policy Studies program, fell in love with its core values, and admired its alumni stories. With Policy Studies, Laveena is learning how to be a professional problem solver with practical skills that can be applied to a variety of fields including the private business sector, governmental bodies, or non-profit public organizations. She views policy as the infrastructure for change, whether that is involved within the government or not. The importance of Information Management in the digital world motivated her to pursue a minor in IMT, and her personal love for Italian and its culture enabled her to pursue a minor in Italian as well. A blend of these unique skillsets, Laveena is determined to grow as an individual so she can one day give back to her community and help others just like her family had been helped. She recently returned from a semester abroad in Florence, Italy this past year, and is currently a Syracuse University Abroad Global Ambassador.
At Syracuse University, Laveena enrolled in a course on Smart Cities and Urban Policy which introduced the City of Syracuse’s What Works Cities initiatives and their iTeam to her. Subsequently, she had also enrolled in an Information Policy and Decision Making course at the iSchool, where Laveena connected with the city’s Chief Innovation & Data Officer, Nicolas Diaz, and expressed interest in the work their office had been doing. Returning from her spring semester abroad, Laveena joined the team as a summer fellow and is currently working on projects including data governance infrastructure, Syracuse’s Open Data Portal usability testing, and digitizing data for the greenhouses of the Parks Department. Unafraid to make mistakes, driven, and dedicated, she is looking forward to growing her professional network, fine-tuning her professional skills, understanding the inner workings of data governance, and practicing her data processing skills.
Outside of work, Laveena enjoys photography, listening to and studying music, weight-lifting, cooking and trying new recipes, as well as traveling the world and expanding her cultural understanding. Coming from an immigrant family in one of the biggest cities in the world, she has an interest in learning about different cultures, traditions, and languages. She speaks three dialects of Chinese: Mandarin, Cantonese, and Taishanese; Italian, and English. Her dream position would be to work in an organization that works towards addressing food insecurity and homelessness, women’s rights and empowerment, and is dedicated to giving back to the community. Laveena understands that she is privileged to have the life she does today, and strives to continue to build and use her skills to help others.
Rethinking Personnel Processes: From Hiring to Retiring - Showcase of our Work
In previous posts, we’ve talked about our process improvement project for some of our Human Resource Department forms, specifically their Employee Update and Personnel Requisition forms. The forms ensure that new employees can be hired; current employees can retire, and any other employment status changes can be processed in an accurate and timely manner.
In this post we will share what changes were made to these forms and their processes, the impact our work has had on the processes themselves, reflect on things that we did well in this project as well as the lessons we’ve taken away from this project.
How Syracuse implemented a process to review and govern surveillance technologies
After the Black Lives Matter protests of 2020, many voices were raised in Syracuse and around the county advocating for transparency in policing and technology that is used by law enforcement and other government departments, among many other things. Syracuse Mayor Ben Walsh then continued his dialogue with residents and community groups regarding police reform and government transparency…
There's power in numbers, meet our new API team members
Join us in welcoming 4 new team members to the Office of Accountability, Performance & Innovation. In recent months we searched the country for a Data Program Manager, an Innovation Designer, a Data Engineer, and an ARPA Data Analyst. Each of these roles is critical to our team and offers a different set of valuable skills that will add to the expertise and value that our office provides to the City and its residents. We are so pleased with the privilege to attract and welcome such talent to our team here in Syracuse.
Update - Rethinking Personnel Processes: From hiring to retiring
In February of 2021, we were sent on a mission to address a process for our Human Resources department's Employee Update and Personnel Requisition forms. These form's processes are vital to ensuring that new employees can be hired; current employees can retire, and any other employment status changes can be processed in an accurate and timely manner…