Although it might not always seem obvious, there is a special place in the world for pilots, and they are especially helpful in organizations that don’t have a large number of expendable resources required to take on big financial or public-facing risks. Whether you’re a curious resident or a fellow local government worker, understanding the value in not only trying new ideas but also testing them out, is important.
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In 2018 our former Director of Innovation started a program over the summer aimed at changing the innovative culture in City Hall with the aspirations of identifying and executing a process improvement project that was meaningful and would impact a number of departments. The API office's ideation luncheon sparked the interest of many and we got a variety of ideas and suggestions.
