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Commercial Project Intake Meetings

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Since May 2019, we’ve been working to improve the City’s permitting function. This is the sixth of six posts that talk about early initiatives to improve organizational structure and processes.

During conversations with both city staff and the design/development community, it became apparent that we oftentimes accept plans and applications that are missing materials or have easy-to-spot errors that need to be corrected. To minimize errors early in the process, and ultimately reduce the review time, the Central Permit Office is now requiring that customers submitting applications for commercial projects attend an “intake meeting” prior to formally submitting their application.

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Introducing the Code Review Form

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Since May 2019, we’ve been working to improve the City’s permitting function. This is the fifth of six posts that talk about early initiatives to improve organizational structure and processes.

Brian Thompson, a plan reviewer in the Central Permit Office, gathered lists of specific items or topics that are typically required to assess the compliance of plans. He then developed a consolidated Code Analysis Form that clearly lists all of those items. 

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Measuring Customer Experience

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Since May 2019, we’ve been working to improve the City’s permitting function. This is the fourth of six posts that talk about early initiatives to improve organizational structure and processes.

As we continue to focus on permitting, we want to regularly incorporate customer feedback into our initiatives. To do this, the Central Permit Office has launched an in-person Customer Satisfaction Survey. This survey informs staff and management about the customer experience and create a baseline for improvement. We also hope that it will highlight positive customer encounters and interactions.