As more doses of the COVID-19 vaccine become available in the US, communities across the country have begun encountering vaccine hesitancy – sectors of the population that have access to doses but that express doubts, skepticism, or concerns. The ability to understand where that hesitancy comes from, and how to address it, could mean the difference between achieving herd immunity early or enduring many more months of the pandemic.
Prioritizing Equity for the City's Urban Forest Master Plan
Pilots: Prepare for Launch
Although it might not always seem obvious, there is a special place in the world for pilots, and they are especially helpful in organizations that don’t have a large number of expendable resources required to take on big financial or public-facing risks. Whether you’re a curious resident or a fellow local government worker, understanding the value in not only trying new ideas but also testing them out, is important.
Rethinking Personnel Processes: From Hiring to Retiring
Personnel requisition and employee update processes are vital to ensuring that new employees can be hired, current employees can retire, and any other employment status changes can be processed in an accurate and timely manner. Through mapping the process and keeping benchmarks of our progress on this project, API is trying to identify every possible place where process changes could be made.
Implementing the Project Intake Process
Optimizing Routing for Parks Services: a case study of how change improves services in the City of Syracuse
Travel Request Submissions go Digital
In 2018 our former Director of Innovation started a program over the summer aimed at changing the innovative culture in City Hall with the aspirations of identifying and executing a process improvement project that was meaningful and would impact a number of departments. The API office's ideation luncheon sparked the interest of many and we got a variety of ideas and suggestions.
