Meet our new Deputy Chief Innovation & Data Officer
Introducing Conor Muldoon who will help to lead the API team in data and innovation to find new and efficient ways to improve how the City of Syracuse delivers services. Conor will oversee the implementation of a city-wide performance strategy and the continuous expansion of the city’s data infrastructure. He will assist our Chief Innovation & Data Officer in championing the Mayor’s innovative and performance management vision for all city departments and constituents.
Introducing SYRCityline- transforming resident engagement and quality of service.
Managing Our Public Space With Permits
Quality of Sidewalks in the City of Syracuse - Analyzing Multiple Data Sources and Measures to Describe the Narrative
Meet our new Performance Management & Innovation Specialist
As our Performance Management Fellow Mojdeh will work with City Departments to establish metrics that will be used to measure their operational performance, interview Department employees to understand their processes and data capture methods, and communicate performance insights through data visualizations and dashboards and will manage a city-wide, cross-departmental performance management program.
Living a Quality Life in Syracuse
Over the past year, the quality of life project has sought to understand what direction our residents want to see the city drive in by asking “What matters most to your quality of life?”. The idea here is that the city is currently in a car in the middle of a parking lot with 360 degrees of directions to go in. The car is made of numbers, and the parking lot is made of the stories we hear from residents every day. By learning more about quality of life from constituent perspectives, we hoped to narrow down from 360degrees to just a few roads to choose to drive down.
Process Mapping: A Tool With Many Uses
A process map is a tool using a flowchart to illustrate the flow, people, as well as inputs, actions, and outputs of the process in a clear and detailed way. A good process map will reflect the work that is actually done within a given process, not what the intended or imagined workflow might entail. This means in order to build a good process map you should be talking to and learning from the folks that use the process every day, not just the people that oversee the process.