Human-Centered Design

Update - Rethinking Personnel Processes: From hiring to retiring

Update - Rethinking Personnel Processes: From hiring to retiring

In February of 2021, we were sent on a mission to address a process for our Human Resources department's Employee Update and Personnel Requisition forms. These form's processes are vital to ensuring that new employees can be hired; current employees can retire, and any other employment status changes can be processed in an accurate and timely manner…

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Service Design in Local Government: Parking Payment Plans

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Service Design in Local Government: Parking Payment Plans

You know that feeling when you hear the street sweeper coming down the street and you make a beeline to move your car? - but alas you’re too late and now you’ve got another ticket to add to your collection of four! Of course you do! How are you going to pay off all those tickets?

Calling All Ideas

Calling All Ideas

We’ve posted before about how a human-centered design approach is integral to our research process, but it’s also a big part of our ideation and initiative development. Similar to how we need to work with residents who interact with systems and challenges every day to fully understand them, we need input from residents to know exactly what ideas will work most effectively to help them.

A Love (Post-it) Note to Qualitative Data

A Love (Post-it) Note to Qualitative Data

In February, Samantha, Adria and I traded in our Syracuse winter coats for Long Beach sunglasses. We touched down in Long Beach, California and geared up for a three-day workshop on designing human-centered solutions to complex social challenges, like economic opportunity.